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having hard time with automation


makeupgoldie

I am having a hard time activating my automation for posts and reels. It won’t let me turn the toggle on. I’ve tried everything. It’s the ‘academy’ automation. No matter what I do it only works for stories and not posts. What can I do?

Best answer by Fabio Gaulke

Hi, ​@makeupgoldie!

 

Make sure to enter “Edit mode” before trying to activate the “Comment on Post/Reel” trigger. It only lets you activate it this way.

 

And check if the first message is still set as "Comment Reply”. This is also something that doesn't allow you enabling the trigger if something else is selected:

 

 

Hope this helps!!

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3 replies

Fabio Gaulke
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  • Manychat Community Moderator
  • 1074 replies
  • Answer
  • April 22, 2025

Hi, ​@makeupgoldie!

 

Make sure to enter “Edit mode” before trying to activate the “Comment on Post/Reel” trigger. It only lets you activate it this way.

 

And check if the first message is still set as "Comment Reply”. This is also something that doesn't allow you enabling the trigger if something else is selected:

 

 

Hope this helps!!


makeupgoldie
  • Author
  • Up-and-Comer
  • 1 reply
  • April 24, 2025

Where is edit mode? Where can i find it on my flow?


Fabio Gaulke
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  • Manychat Community Moderator
  • 1074 replies
  • April 24, 2025

Once you click on the automation, the automation view opens and you have 2 ways to enter edit mode:

 

There you can select your trigger block and activate the Post/Reel Comment trigger:

 

 


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