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Question

HELP!

  • June 10, 2026
  • 1 comment
  • 11 views

Heather0325

Everything I’ve seen tells me this is so easy and the best thing to use! I’m having nothing but issues! 

I created my account, linked my Instagram and Facebook messenger and set up a bunch of automations. My mentor messaged me last night and the automation worked! NOW, I can’t find that automation to edit it because I don’t like how I wrote it. In the process of everything, I think I may have disconnected Facebook because it keeps showing up with the email address that is on that account and not the one I used to sign up for this site. I tried to log into the website and NOTHING I did is there and I feel like I have multiple accounts at this point. The app on my phone is telling me that I need to connect Facebook, but when I go in there, it tells me I’m already connected. 

I don’t know if my detail was thorough or not because I’m just so frustrated. I got an email saying that a lot of people get tripped up at this point, and I came onto the site thinking it would walk me through what I did wrong maybe. Nope. Is there a chat or does this resonate with anyone that went through this and can help?

Do I just go through and remove my accounts and start over? I am really frustrated and have found no ease in this. I’m honestly surprised that both my phone and laptop aren’t at the bottom of my pond right now! 

1 reply

cata_rendon
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  • Community Moderator
  • June 10, 2026

Hi ​@Heather0325 ,

It sounds like there may be some confusion around which ManyChat account you're currently logged into, so I wouldn't recommend starting over just yet.

A couple of things to check:

  • Make sure you're logging in using the same method you originally used to create the account (Facebook, Google, Apple, or Telegram).
  • If you can access ManyChat, verify that you're viewing the correct Facebook Page. If you accidentally logged into a different ManyChat account, your automations may appear to be missing even though they're still there.
  • If you're experiencing connection issues with Facebook, try going to Help → Refresh Permissions and then reconnecting your Facebook permissions if prompted.

Hopefully it's just a login/account mix-up and not something that requires rebuilding everything from scratch. In case non of the above works, you can contact manychat support:  How to get support from Manychat – Manychat Help

Hope this helps!

Catalina Rendon