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Help Needed: In-App Notification for Support Request – No Email Please!

  • March 29, 2025
  • 1 reply
  • 29 views
Barak3105

I need your help with something important 🙏

I’m building a flow where, when someone needs assistance (like opening a support ticket), I want to notify a specific person – but only inside the Manychat app, not via email. The client does not want to receive email notifications for every ticket.

Is there a way to: ✅ Trigger an in-app notification (like a task or alert in Manychat) 🚫 Without sending an email?

If that’s not possible right now, is it at least possible to change the email address connected to the Manychat account so those notifications go somewhere else?

Really appreciate any guidance, tips, or workarounds from anyone who faced something similar! 🙌
Thanks in advance 💙

Best answer by Fabio Gaulke

Hi, ​@Barak3105!

 

The only way natively available to send notifications in Manychat is via email… 🙃

 

There are other ways to get this kind of notifications:

  • Manychat Apps (mostly freemium): https://apps.manychat.com/notify-admin
  • You can connect to any 3dr party automation tool and build it yourself (like Make, Zapier, n8n...)
  • Or even connect your account to Google Sheets and create a log for the tickets… It won't notify, but it works if your check it sometimes per day.
  • BONUS: you could also teach the specific person to create email filters that archive these notifications in some folder 😉

 

Hope this helps.

🖖

    1 reply

    Fabio Gaulke
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    • Fabio Gaulke
    • Manychat Community Moderator
    • Answer
    • March 29, 2025

    Hi, ​@Barak3105!

     

    The only way natively available to send notifications in Manychat is via email… 🙃

     

    There are other ways to get this kind of notifications:

    • Manychat Apps (mostly freemium): https://apps.manychat.com/notify-admin
    • You can connect to any 3dr party automation tool and build it yourself (like Make, Zapier, n8n...)
    • Or even connect your account to Google Sheets and create a log for the tickets… It won't notify, but it works if your check it sometimes per day.
    • BONUS: you could also teach the specific person to create email filters that archive these notifications in some folder 😉

     

    Hope this helps.

    🖖

    @fabio.gaulke | @monada.ag
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