Hello, I have reached out to an agent for 2 days straight and no one has responded. I have changed my permissions, refreshed permissions, and tried to set up a dm automation for my FB and IG accounts. They still don’t work. Not sure what else to do other than reach out for more help or find another DM automation platform.
Question
Help with connecting Facebook and Instragam
+4Hey,
I’m sorry to header that your automations doesn’t work. 😞
Could you share what kind of errors appear to you? Can you set your automation live, but after that the automation is not sent to the user?
Correct. When I set my automations to live, it is not sent to the user.
+4Thank you for your reply
I know that you already did this, but I’m going to ask you to do it one more time:
Refresh your permission following this step-by-step guide:
https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
After that, let me know if it helped.
Okay. I followed the steps, but I get a notification from FB Business Suite, but the triggers that I set up are not coming through. ( Asking for email, link to freebie, etc.).
This is what keeps happening.
+4
Please follow this link: https://help.manychat.com/hc/en-us/p/get_support_page
Yes, I have been waiting on a response for 2 days now and no luck. I just cancelled my subscription. I appreciate your help. Enjoy the rest of your day. Thank you so much!
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