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Help with my automation

  • March 24, 2025
  • 1 reply
  • 17 views
ellaacokerr

hello,

i need urgent help with my automation. basically, this is my goal:

when someone comments on my instagram post, i want to send them a dm, then wait 30 minutes, then send another dm, then wait 23 hours, then send another dm. please see screenshot of what i have done - however i cant seem to connect my initial dm to a delay, and it is only sending the first message not the next two. I am really confused. any help would be appreciated, thank you so much.

 

Best answer by Gustavo Boregio

​@ellaacokerr you can't do that unfortunately, you have to get the person to engage first (click a button that is followed by a message, or write something) before you can trigger a follow up to them.

Here's the official guide:

https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

Check how they use a 2-step message: first message to engage, second message to deliver.

After the 2nd message you can do a follow up message.

    1 reply

    Gustavo Boregio
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    • Gustavo Boregio
    • Manychat Community Moderator
    • Answer
    • March 24, 2025

    ​@ellaacokerr you can't do that unfortunately, you have to get the person to engage first (click a button that is followed by a message, or write something) before you can trigger a follow up to them.

    Here's the official guide:

    https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

    Check how they use a 2-step message: first message to engage, second message to deliver.

    After the 2nd message you can do a follow up message.

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