Hi I’m new to manychats and wanted to try the essential paid class but I hit the account limit even though I deleted all contacts and chats and now I’m afraid that the paid account will behave the same and I won’t be able to send automated DMs because of the contact limit.
I would really appreciate your help🙏
Question
Hit contact limit in trial mode and deleting contacts didn't help
Hey! Unfortunately this is a known limitation with ManyChat's free plan, the 1,000 contact limit counts all contacts that have ever interacted, including ones you've deleted. Deleting them doesn't reset your count on the free plan. It's a lifetime cap.
The good news: the paid Pro plan does NOT behave the same way. On Pro, deleting contacts actually reduces your contact count and your billing. So you won't get stuck the same way.
If per-contact billing feels restrictive as you scale, there are alternatives that price for per conversation instead of per contact, so you're not penalized for building a large audience. Worth checking out if you want a different model.
Hope that helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.