Hey!
I’m running a Instagram account and I have an automation set up:
When someone replies with a keyword (for example “more pension”), they get an automated message where they enter their email address and then I send all the info via email.
Everything works fine the first time someone does it.
But here’s my problem:
If the same person does it again (for example me, because I want to test my flows after making changes), manychat doesn’t trigger the flow anymore. It looks like manychat recognises that the user already went through the flow once and then refuses to collect the email again or re-trigger the automation.
How can I disable this behavior so users can run through the entire process as many times as they want?
Thanks for any help! 🙏
