How can I switch to the new Active Contacts pricing? Only old $95/mo plan is available in my account

Hi everyone,

I've been a ManyChat customer for a while and my subscription recently expired. When I went to reactivate, I noticed something strange.

On your public pricing page (manychat.com/pricing), I can see the new plans introduced on March 2, 2026:

• Free — $0/mo (25 Active Contacts)

• Essential — $17/mo (250 Active Contacts)

• Pro — $39/mo or $29/mo annual (2500 Active Contacts)

• Business — $99/mo or $69/mo annual (7500 Active Contacts)

These look great and the Active Contacts model fits my use case perfectly — I have around 13k contacts in my database, but only a few hundred are actually active in any given month.

However, when I go to my own account billing page, I only see the old plans:

• Marketing Automation — $95/mo

• Inbox — $99/mo

• Manychat AI — $29/mo (add-on)

There is no option to switch to Pro, Essential, or any of the new Active-Contacts-based plans. The "Compare plans" table in my account only shows Free / Marketing Automation / Inbox — no sign of the new tiers at all.

My questions:

1. How can I migrate my account to the new pricing model?

2. Is this restriction intentional for legacy accounts, or is there a way to opt in?

3. If I have to start a new account to access Pro pricing, will I lose my Instagram and Facebook channel connections?

I really want to keep using ManyChat, but $95/mo for Marketing Automation when I could pay $29/mo for Pro (which has everything I need including AI) doesn't make sense for my business size.

Has anyone successfully switched from the old plans to the new Active Contacts pricing? Any guidance would be greatly appreciated.

Thanks!