How can the automation link works?

Hey ​@Ela0805 

Have you tried to refresh your permissions?

Here’s the step by step guide: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

Hi ​@rodrigo_silvano Yes, I did … and I just check with your link and it seems we already turn on all the permissions already.

​@Ela0805  That’s odd..
Open a ticket to support, and the team will look at your account: https://help.manychat.com/hc/es/p/get_support_page

Hi ​@rodrigo_silvano , it almost 1 month but the team seem not reply….how long last time you take their response?

Hi ​@Ela0805 
I’m sorry to hear you’re experiencing issues with your IG Comment Trigger — I know how frustrating this can be.

While support gets back to you, as ​@rodrigo_silvano mentioned here are a few things I’d recommend double-checking:

1. Instagram permissions
   You already mentioned you refreshed permissions, which is usually a quick fix, but since it didn’t work in your case, we can rule that out for now.
2. Follow the official IG automation troubleshooting guide
   This step-by-step guide covers several edge cases that can cause comment automations to stop firing and is very helpful for diagnosing issues like this:
   https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
3. Check for platform-wide issues
   Sometimes this is related to a temporary issue on Instagram or ManyChat’s side. You can check the current system status here:
   https://status.manychat.com/
4. One-time trigger behavior
   Just as a reminder, Instagram comment automations only trigger once per user per post. If the same user commented again, the automation would not fire a second time.

Hopefully one of these points helps you pinpoint the issue while waiting for support.

Cheers,
Catalina R