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How do I get unstuck when adding a new account?

  • January 7, 2026
  • 2 replies
  • 31 views

marciadiane

I can’t seem to complete adding my Instagram account to ManyChat. 

 

Here are the steps.

When I log in, I get the screen notifying me that I have not added any accounts to it, yet.

I click to add a new account, then I get this and I select Instagram.
 

On the next screen I click “Connect Via Meta”

I log in with Instagram

I enter in my Instagram credentials

I Save Info.
 

I click Login as marciadiane_author

I accept marciadiane4060 as the Business Portfolio and  marciadiane_author as the Instagram Profile and click Continue.

 

I click “Save” And wait a few seconds.
 

Then I end up on this screen. The first time I arrived here, I sent the request, then the button turned gray and it said, “Request Sent” I’ve tried repeating this process several times and I always end up here.
 

I check in the Facebook Meta Business Suite for messages asking to approve this request and I can’t find any. I did find that ManyChat listed in the Integrated Apps section, so I know the app is connected, but for some reason, the Account has not been added to ManyChat.

Does anyone know what to do or understand why this problem persists?  I can’t get started creating automations until this is resolved.

2 replies

Gustavo Boregio
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  • Manychat Community Moderator & Expert
  • January 8, 2026

@marciadiane someone else (or you sometime in the past) connected this account to Manychat.

The request is going to the original Manychat account.

If you can’t track down where this older account is, connect with support so they can give you access to the account.

Give them all the details you have to prove you own the account, such as any emails you may have used in the past and such.

You can open a support ticket here: https://help.manychat.com/hc/en-us/requests/new?tf_23822556907164=form_source_hc&ticket_form_id=12734509953820

Hope this helps ;)


marciadiane
  • Author
  • Up-and-Comer
  • January 8, 2026

Thank you, Gustavo, will do.