The customer started responding to the chatbot successfully. However, if they use any word specified in the automation, the chatbot restarts and asks the questions again.
Do I need to somehow identify that this customer has already responded?
How do not restart chat after custome already has been answered
+5Hi
The cleanest way is to apply a tag after they respond (for example, “answered” or “discount provided”). Then, add a condition at the beginning of that automation to check if the tag exists. If it does, skip the question and don’t send the response again.
This is also the standard approach to ensure an automation runs only once per user.
Hope this helps
Cheers!
Catalina Rendon
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