I’m running into a common issue with ManyChat automations and wanted to see how others are solving it.
When users are asked to describe their request, they often split their message into multiple texts (e.g., “I have a question” → “Who should I reach out to”).
The problem is that the flow triggers immediately after the first message, so it processes incomplete context and routes incorrectly.
What’s the best way to handle this?
- Are you using delays or multiple input steps to “buffer” messages?
- Is there a cleaner way to capture and combine multiple messages into one field?
Would love to hear how you’ve structured your flows to handle fragmented user input without hurting UX.