I want to build a manychat and publish it to whatsapp, then i want to publish this as a clickable link inside our web site, so if a user access the website from their mobile device and click on the chatbot image , what will happen ? will it open inside whats-app application automatically ? and what will happen if they click on it from their PC then they should be login to whatsapp inside their PC , as well?
Solved
How the intercation will happen if we use the whatsapp manychat inside our website
Best answer by cata_rendon
Hi @sota! Yes, the trigger isn't based on the click itself — it's based on the message the user sends. Here's how to set it up properly:
Step 1 — In ManyChat, create a new flow and add a WhatsApp URL trigger. Fill in the "Contact's first message" field (e.g. "Hi I want more info") — this text will be pre-filled automatically in the user's WhatsApp when they click your link.
Step 2 — Add a welcome message to your flow that guides the user to tap a button
Step 3 — Copy the generated WhatsApp URL and add it to your website as a button or link.
When a user clicks the link → WhatsApp opens with the pre-filled text → they hit send → your automation triggers. ✅
Here's ManyChat's official guide for this: https://help.manychat.com/hc/en-us/articles/20083006204444-WhatsApp-Ref-URL-Trigger
+5Hi
This is what happens when a user clicks the link:
On mobile → It opens the WhatsApp app directly and starts a chat with your number. On PC → It opens WhatsApp Web (if they're logged in) or prompts them to open the app.
A couple of important things to keep in mind:
- Clicking the link does not automatically add them as a contact in ManyChat. They only become a contact after they send their first message.
- If you use a pre-filled message in your link and the user edits or replaces it before sending, your automation may not trigger — the keyword or trigger needs to match exactly.
So the flow is the same on both mobile and PC: the link opens WhatsApp → the user sends a message → then the automation kicks in.
Hope that helps!
Catalina Rendon
ok noted , so i can not define the trigger to be a link click , the user need to enter someting? Thanks
+5Hi @sota! Yes, the trigger isn't based on the click itself — it's based on the message the user sends. Here's how to set it up properly:
Step 1 — In ManyChat, create a new flow and add a WhatsApp URL trigger. Fill in the "Contact's first message" field (e.g. "Hi I want more info") — this text will be pre-filled automatically in the user's WhatsApp when they click your link.
Step 2 — Add a welcome message to your flow that guides the user to tap a button
Step 3 — Copy the generated WhatsApp URL and add it to your website as a button or link.
When a user clicks the link → WhatsApp opens with the pre-filled text → they hit send → your automation triggers. ✅
Here's ManyChat's official guide for this: https://help.manychat.com/hc/en-us/articles/20083006204444-WhatsApp-Ref-URL-Trigger
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