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Question

How to avoid sending the same info on different channels

  • November 21, 2025
  • 2 replies
  • 12 views
javisaapa

Let me elaborate, many customers via FB or IG do wire transactions. To accept these payments they have to send them via WhatsApp to have everything done, the thing is that if they repeat the keyword the same automation that they previously triggered on other platform will on the chat and may be tedious when we´re talking about closing a sale.

 

What do I need to do in my WhatsApp automation? 

    2 replies

    Fabio Gaulke
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    • Fabio Gaulke
    • Manychat Community Moderator
    • November 21, 2025

    Hi, ​@javisaapa!

     

    Easiest way to do that is tagging your contact and setting a Condition checking if the contact already has the tag before sending the same info again.

    @fabio.gaulke | @monada.ag
    cata_rendon
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    • cata_rendon
    • Message Musketeer
    • November 21, 2025

    Hola ​@javisaapa , te recomiendo que el flujo de pagos este muy bien diseñado, para que no pierdas potenciales ventas a ultimo momento. Adicional al uso de tags y condicionales como aconseja ​@Fabio Gaulke, tambien te recomiendo desactivar el “Default Replay” para evitar que se activen respuestas automatizadas cuando se envian mensajes por fuera del flujo. 

    Si deseas puedes compartir un pantallazo de tu flujo de pagos para que te podamos dar mas consejos de como mejorarlo.

    Espero te ayude!

    Saludos!

    Catalina Rendon

     

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