I want to cancel my subscription to ManyChat and delete my card details. I've already tried several times, and each time it says the subscription has been canceled, but after 2-3 days, it tries to charge my card again!
Is ManyChat a SCAM? Should I cancel my card and remove all my details?
+4Hey,
It seems that you already follow all the steps in this help article: https://help.manychat.com/hc/en-us/articles/14281418466972-How-to-cancel-your-Manychat-Pro-subscription
Be aware that the subscription ends when your billing period ends. So, for example, if your billing period is from March 1 to March 31, and you canceled today, Manychat will try to charge you for the April billing period.
If that’s not the case, and you request the cancellation before your billing period ends, I suggest you contact the Manychat support team. Follow this link: https://help.manychat.com/hc/en-us/p/get_support_page
Yes, it was a trial, and I assumed it would automatically switch me to the Free plan, which it did, but it still keeps trying to charge my card.
If I'm on the Free plan since the trial expired, why is it still attempting to withdraw money? Isn't this a SCAM?
+4
I’m sorry to hear that, but unfortunately, I don’t have access to your billing information and I’m unable to help you with this issue.
I’d suggest contacting the support team, and they’ll be happy to assist you.
Please, follow this link: https://help.manychat.com/hc/en-us/p/get_support_page
did it work for you? same is happening with me and idk how to delete it
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