Skip to main content
Question

How to disable AI Assistant from WhatsApp?

  • October 10, 2025
  • 1 reply
  • 12 views

Ukantor

Good morning everyone, I need your help. I want to disable the ManyChat AI Assistant, but I don’t want to turn off AI completely because I use it inside my flows as specific instruction blocks.

What I do want is to stop the Global AI from replying out of context and confusing customers — it’s ruining my automation by pulling users out of the flow. I only want AI responses when there’s an AI block inside my automation.

I’ve also configured it so that after each response, it should show the menu options again, but when the Global AI takes over, it ignores the flow and breaks the sequence, costing me a lot of sales.

Could you please tell me how to disable it? I tried turning off the AI package, and while it stopped responding in the wrong way, I also couldn’t update my automations because it seems that package is required for using AI blocks too.

I really need your help — I’ve searched everywhere and I can’t figure out what to do.

1 reply

rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • 958 replies
  • October 30, 2025

Hey ​@Ukantor 

The Manychat AI only runs where and when you choose to. If the AI is answering your users, it’s because it’s configured that way.

To stop it, you need to find where it is (maybe in the default reply)

In the live chat, open a conversation with a user where the AI took over the conversation. 
Something like this: