As of last night, ManyChat began sending Automated Messages to all new followers. I never wrote these messages and I cannot find them in any of my Automations or Segments.
What has triggered this and how do I turn it off?
Solved
How to disable automated messages to new followers?
Best answer by rogerioaraujo
Hello
The welcome message is available for both Messenger and Telegram channels. To configure or disable it, go to Settings, then click on the Messenger channel. There, you'll find the welcome message, which is shown when a user interacts with you for the first time. You can edit or remove it.
If there's no welcome message flow set up, it's likely that another software you previously connected is sending the message, not ManyChat.
This article may help: it explains exactly how the welcome message works and includes a troubleshooting section at the end to help you resolve the issue:
https://help.manychat.com/hc/en-us/articles/14281185974940-Welcome-Message-in-Manychat
+2Hello
The welcome message is available for both Messenger and Telegram channels. To configure or disable it, go to Settings, then click on the Messenger channel. There, you'll find the welcome message, which is shown when a user interacts with you for the first time. You can edit or remove it.
If there's no welcome message flow set up, it's likely that another software you previously connected is sending the message, not ManyChat.
This article may help: it explains exactly how the welcome message works and includes a troubleshooting section at the end to help you resolve the issue:
https://help.manychat.com/hc/en-us/articles/14281185974940-Welcome-Message-in-Manychat
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