Hello,
I have hundreds of people that engaged with my content and automation but didn’t buy my product. I want to reach out and offer other things. What’s the best way to use all these contacts I have inside manychat? Any best practice? Articles, videos on how to do this? I appreciate your responses.
thanks
+1Hi
Essentially, with FB and IG you only have 24 hours in which to engage them before the window of compliance closes. So you need to try to achieve that goal within that 24 hour window.
If this is FB, you also have the option of Marketing Messages that will help you reach those contacts outside of the 24 hour window. There have been some recent changes to this functionality, which is on a rollout and is also location dependent. More info here: https://help.manychat.com/hc/en-us/articles/24351480518684-Marketing-Messages-on-Messenger
Essentially, if you are sending them to an external link, I would then tag that link (EG “clicked web link”), then use a smart delay and a condition to then send a further message, within that 24hr window, to follow up if they DID click the link - and maybe offer an alternative if they say they didn’t buy, or send them a reminder to click if they didn’t already.
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