We use ManyChat for Instagram DMs. Our issue is that when our own team sends a manual message to a contact from the business Instagram account, it triggers our automation flows if the message contains any active keywords.
Our use case: we have prospects who don't complete our intake form, so our medical team needs to follow up with them manually via Instagram DM to guide them. But ManyChat fires the bot on top of the manual message, which confuses the prospect.
We need a way for the system to recognize that the message was sent by the page admin and NOT trigger any automation.
Questions:
- Does ManyChat have a native way to detect that a message was sent by the admin (not the contact) and suppress automation?
- Is there a setting or workaround to prevent keywords from triggering when the business side initiates or continues a conversation?
- Would using "Pause Automation" via API or Zapier be a viable scalable solution?