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Question

How to resume flows after interruption

  • Oct 22, 2026 12:22 AM UTC
  • 3 comments
  • 16 views

crossroads method

So I have a 3 step automation where the user gotta click a button for the next step to be sent.

But most of the time they dont click the second button and just type in a question or something and the flow does not deliver the last step.

Anyway to have it “answered” by sending the remaining part of the flow?

3 replies

Gustavo Boregio
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  • Community Moderator & Expert
  • Oct 22, 2026 1:00 PM UTC

Hey ​@crossroads method you have to play around with Manychat’s tags, conditions, and a bunch of logic, but it’s doable…

Or you can go all in, and create an AI agent capable of qualifying your leads, answering their questions, and getting them back to the lead qualification logic (this is what we build for our clients!)

How much traffic do you currently have reaching your Manychat? If you’re ramping up and getting more and more messages, it may make sense to go straight for a more capable AI agent solution.


crossroads method

Yeah Ive been exploring smart delays, tags and conditions.

It is way better now, not perfect but its getting the job done so Im keeping with the optimizing.

Its small traffic for now, just retargeting and have initiated 91 chats as up now, gotta keep tweeking it a bit.

A capable AI agent sounds interesting but that could wait for a more “scale” situation so its worth returning to this later.

Thanks!


Gustavo Boregio
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  • Community Moderator & Expert
  • Oct 22, 2026 5:12 PM UTC

Awesome!

Ping me when it’s time for AI, we have a bunch of easy-to-implement & powerful solutions that I could show you!

Also one extra tip: the biggest lever you can pull is with copy!

For example, on the first message, educate people that they have to click all the way to the end to ‘get XYZ’ and after that they can ask questions…

This conditions people to keep going and respect the process (it’s not 100% effective, but most people will comply).

Hope this helps!