You can set an automation with a trigger, so that whenever someone is tagged you send them the message.

Or you can send a Broadcast, and filter with the tag, to send only to people with a specific tag.

Either way, you still need to follow the 24 hours rule in IG and Messenger. And if it’s a Whatsapp message, it’d have to be a Template message.

How would I make this Whatsapp template message be triggered automatically as the tag is linked to the contact?

Or would I need to trigger the automation after clicking the reply button on the template message?

My idea is to leave this trigger active without having to trigger it manually every time a new contact arrives...

Hi, @Rodrigo SM,

There is a trigger option called Tag is applied to a contact that does what you want:

IMPORTANT TO REMEMBER:

• In this case you probably will need to always send Template Messages, so it's 100% guaranteed that the contact will receive the message, even if he isn't in the 24h window.

Você pode definir uma automação com um gatilho para que, sempre que alguém for marcado, você envie a mensagem.

Ou você pode enviar uma transmissão e filtrar com a tag para enviar apenas para pessoas com uma tag específica.

De qualquer forma, você ainda precisa seguir a regra das 24 horas no IG e no Messenger. E se for uma mensagem do Whatsapp, teria que ser uma mensagem Template.

How would I make this Whatsapp template message be triggered automatically as the tag is linked to the contact?

 

Hi, @Rodrigo SM,

 

There is a trigger option called Tag is applied to a contact that does what you want:

 

IMPORTANT TO REMEMBER:

• In this case you probably will need to always send Template Messages, so it's 100% guaranteed that the contact will receive the message, even if he isn't in the 24h window.

Yes, however, I need this automation in the WhatsApp template to work automatically after a contact adheres to "x" tag without having to click on broadcast every time a contact adheres to the tag. Is it possible or does Bradcast already do this?

I use Make to object webhook data and create the contact with a tag within manychat

No need to use Broadcasts for that.

Just create an Automation and build it like this:

1. Trigger = Tag Added (with your tag)
2. Message template (tip: set a reply button. That makes the contact interact and opens a 24h window - so you can interact without additional costs.)
3. Next messages/ content

No need to use Broadcasts for that.

Just create an Automation and build it like this:

1. Trigger = Tag Added (with your tag)
2. Message template (tip: set a reply button. That makes the contact interact and opens a 24h window - so you can interact without additional costs.)
3. Next messages/ content

 

 

Thank you very much, I had even checked before but now I saw that it is only possible to select the template outside the 24h window. But it solved the problem, thank you @Fabio Gaulke