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Question

How to set up VAT exemption for company in EU

  • October 9, 2026
  • 1 comment
  • 4 views

Roman T

We are a GmbH, a VAT-registered German company. Manychat has started charging VAT on our subscription. Under current regulations, Manychat, as a company registered in the United States, does not have to charge VAT for B2B transactions. 

I have already filled in the company’s VAT ID in the payment settings, but Manychat still continues to charge VAT.

Where exactly can we enable B2B reverse-charge billing and avoid VAT being charged on future invoices?

In my Pro account, I do not have a button to contact support. 

1 reply

rodrigo_silvano
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  • Community Moderator
  • October 9, 2026

Hey ​@Roman T 

As far as I know, there is no way to enable that 🫤

Have you tried to reach out to Manychat support?