Hi there,
I’m trying to determine what shifted to where a specific comment triggering a custom DM to be sent has shifted to requiring an ‘Opening DM’ where the commenter has to click yes to get the custom message. I never had this issue in the past (typically someone comments the specified word and they get my custom DM with a link). Any thoughts on how I can set up the automation to skip the Opening DM?
thanks!
Best answer by Fabio Gaulke
Hey, folks!
That seems to be a new update from Manychat, but many people had similar problems as you do and it probably will come back at some point.
Current workarounds I found are:
I know, not the best answer, but until they get the old template back to the app, better pray for some patience. 😅
Hope it helps someway…
🙌
+4Hey,
Meta doesn’t allow ManyChat (or other companies) to do that because of user privacy.
Mine is doing this now too. Did you ever figure out how to stop it? It also won’t let me set up a “next” reel automation either.
I received a private message that said Meta is now requiring the ‘Opening DM’ strategy.
Man! Thanks for the reply. I guess it's slowly pushing out and eventually it will affect everyone? Can you set up an automation for a next post or is that gone for you too?
I’m facing the same issue. I don’t want to send any links as an automated reply to reel comments but just some text like some steps that the user can follow. I can’t see the ‘Instagram comment reply’ button anymore on the app. I also cannot see the ‘set up campaign’ button. The only automation I have access to on the app is ‘auto dm links from comments’ and even in that option I am unable to send multiple links.
can we have the old interface back please? My work is often on the go and I don’t always have access to my laptop. In addition, finding an old automation and then editing it is just an added hassle. The flow builder on the phone app isn’t very user friendly anyway.
+3Hey, folks!
That seems to be a new update from Manychat, but many people had similar problems as you do and it probably will come back at some point.
Current workarounds I found are:
I know, not the best answer, but until they get the old template back to the app, better pray for some patience. 😅
Hope it helps someway…
🙌
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