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Question

How to turn off repeated automations when a trigger word is used again?

  • May 31, 2025
  • 0 replies
  • 40 views
Katey Justice

Is there a way to turn off repeated automations?

I have a set up where the automation is triggered by certain keywords, and the automated message is sent. 

If the customer repeats any of the trigger words, the same auto-message will be sent and makes no sense for the conversation flow. Is there a setting where an automation is sent only once within a conversation?

Thanks

    0 replies

    Fabio Gaulke
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    • Fabio Gaulke
    • Manychat Community Moderator
    • 1404 replies
    • June 1, 2025

    Hi, ​@Katey Justice!

     

    There's no such option, but you can implement an Action block adding a Tag to the contact and at the beginning of your automation a Condition checking if the contact hasn't the tag and only then continue the flow.

    It will look like this:

     

    Hope this helps!

    @fabio.gaulke | @monada.ag


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