Skip to main content

Is there a way to turn off repeated automations?

I have a set up where the automation is triggered by certain keywords, and the automated message is sent. 

If the customer repeats any of the trigger words, the same auto-message will be sent and makes no sense for the conversation flow. Is there a setting where an automation is sent only once within a conversation?

Thanks

Be the first to reply!

Hi, ​@Katey Justice!

 

There's no such option, but you can implement an Action block adding a Tag to the contact and at the beginning of your automation a Condition checking if the contact hasn't the tag and only then continue the flow.

It will look like this:

 

Hope this helps!


Reply