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I am a paid user on the Pro plan. I can’t switch on trigger for posts, lives

  • July 3, 2025
  • 6 replies
  • 27 views

APetiquette

Despite being a Pro plan user can’t switch on trigger for lives and posts . It is Only working for stories for me. Need to solve this urgently . Thank you 

6 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • July 3, 2025

@APetiquette can you share a screenshot of your exact setup, or the error you're getting?

You probably have something setup wrong in your automation that's stopping you from activating it.


APetiquette
  • Author
  • Up-and-Comer
  • 3 replies
  • July 3, 2025

Agter paying and getting the Pro logo for user , the message I got when trying to switch on trigger is : the update for pro version is not available on the App. I will try to send the screen shot 


APetiquette
  • Author
  • Up-and-Comer
  • 3 replies
  • July 3, 2025

 


Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • July 3, 2025

@APetiquette ok got it.

Try it from a computer, see if it works then.

If not, you'll need to contact support.


APetiquette
  • Author
  • Up-and-Comer
  • 3 replies
  • July 3, 2025

thanks gustavo. Could you please let me know how to contact Support. I am not able to figure out how to contact support. Thanks again

 


Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • 2821 replies
  • July 3, 2025