Despite being a Pro plan user can’t switch on trigger for lives and posts . It is Only working for stories for me. Need to solve this urgently . Thank you
You probably have something setup wrong in your automation that's stopping you from activating it.
Agter paying and getting the Pro logo for user , the message I got when trying to switch on trigger is : the update for pro version is not available on the App. I will try to send the screen shot

Try it from a computer, see if it works then.
If not, you'll need to contact support.
thanks gustavo. Could you please let me know how to contact Support. I am not able to figure out how to contact support. Thanks again
https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.