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Despite being a Pro plan user can’t switch on trigger for lives and posts . It is Only working for stories for me. Need to solve this urgently . Thank you 

@APetiquette can you share a screenshot of your exact setup, or the error you're getting?

You probably have something setup wrong in your automation that's stopping you from activating it.


Agter paying and getting the Pro logo for user , the message I got when trying to switch on trigger is : the update for pro version is not available on the App. I will try to send the screen shot 


 


@APetiquette ok got it.

Try it from a computer, see if it works then.

If not, you'll need to contact support.


thanks gustavo. Could you please let me know how to contact Support. I am not able to figure out how to contact support. Thanks again

 


@APetiquette check this article here:

https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat


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