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I am getting a validation error, what could be causing this?

  • June 10, 2025
  • 2 replies
  • 149 views

royz royz

someone that now what is the problem?



[400] Validation error: 'phone_number' - To create a subscriber you must fill in at least one field: Phone or Email or WaId; 'warning' - Permission denied to import phone, wa_id. Please contact support to enable this feature

Best answer by rodrigo_silvano

Hey, ​@royz royz 

To prevent spam and fraudulent actions, Manychat enables the import contact feature manually on their end. You’ll need to contact the support team and request them to enable this feature.

 

Here’s an article with extra information: https://help.manychat.com/hc/en-us/articles/14281353475228-How-to-create-WhatsApp-contacts-via-Manychat-API

 

Right on top of the page, there is a link to contact the Manychat support team.

 

Let me know if this helps 🙂

2 replies

royz royz
  • Author
  • Up-and-Comer
  • 1 reply
  • June 10, 2025

I'm trying to create a new subscriber using an API call through Make.
I'm sending the correct parameters, cloned from another working flow, but I'm receiving an error.

Can you please help me understand what’s causing this issue?

 


rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • 1002 replies
  • Answer
  • June 12, 2025

Hey, ​@royz royz 

To prevent spam and fraudulent actions, Manychat enables the import contact feature manually on their end. You’ll need to contact the support team and request them to enable this feature.

 

Here’s an article with extra information: https://help.manychat.com/hc/en-us/articles/14281353475228-How-to-create-WhatsApp-contacts-via-Manychat-API

 

Right on top of the page, there is a link to contact the Manychat support team.

 

Let me know if this helps 🙂