Hello, I tried to change my Instagram account name and reconnect it, but the account connection isn’t working. How can I resolve this issue?
Solved
I can’t change/connect the account.
Best answer by rodrigo_silvano
Hey,
This means that your Instagram account is already connected to another Manychat account.
You’ll need to contact the owner’s account and request to transfer the ownership.
Please take a look at this help article: https://help.manychat.com/hc/en-us/articles/14281291094428-Can-t-connect-Instagram-to-Manychat#h_01J351338QBHVHK0AYQGF5PEET
Let me know if you have further questions 🙂
+4Hey,
This means that your Instagram account is already connected to another Manychat account.
You’ll need to contact the owner’s account and request to transfer the ownership.
Please take a look at this help article: https://help.manychat.com/hc/en-us/articles/14281291094428-Can-t-connect-Instagram-to-Manychat#h_01J351338QBHVHK0AYQGF5PEET
Let me know if you have further questions 🙂
Hello, I have the same problem, however when I give the access via email nothing happens, how can i fix this?
I also have this problem, but I can’t access the old manychat account connected to this anymore because it was a ghost Facebook account that had to get deleted and now I can’t:
-Access my old billing
-Disconnect the account so I can reconnect it
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