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Question

I can't chat with contacts on livechat

  • March 27, 2024
  • 4 replies
  • 84 views

hebazat

I have shared Live Chat Agent access with my team, but they are still not able to chat directly with contacts on livechat, why?

4 replies

jjjjjooohnnnndoooe

Same problem here, did you manage to resolve it?


IvonnePA
  • Up-and-Comer
  • July 5, 2024

Sameeee


cleyton
  • Channel Explorer
  • August 27, 2024

 Precisa ir nessa opção de membros da equipe e editar e no final adicionar a função de vaga de chat ao vivo.

 


Aafia Umair
  • Message Musketeer
  • August 27, 2024

If your issue is not resolved, create a rule to assign chat to live chat agent and send a notification to agent via email.