I have shared Live Chat Agent access with my team, but they are still not able to chat directly with contacts on livechat, why?
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Same problem here, did you manage to resolve it?
Sameeee
Precisa ir nessa opção de membros da equipe e editar e no final adicionar a função de vaga de chat ao vivo.
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If your issue is not resolved, create a rule to assign chat to live chat agent and send a notification to agent via email.
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