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Here’s the situation.  I have an Instagram account, og__geek.  This is my main account, I created it years ago.  I created a new account, freedomfinancehq.  I can’t connect Manychat to freedomfinancehq, only og__geek.  Help!

Hey @Oggeek is the new account a Business or Creator account? What error are you getting when you try to connect?

Here’s some documentation that may help you: https://help.manychat.com/hc/en-us/articles/14281290924444-How-to-connect-Instagram-to-Manychat

@Gustavo Boregio Are you able to help with:

My fb business page got hacked I had to add my IG to a different business page. I was able to connect that FB business page HOWEVER, it doesn't seem like my IG account is able to reconnect even when refreshing the permissions. I need help with this!

I recored a video also: https://www.loom.com/share/24bb0e4d95f046d69a2ba10c1db79b24?sid=685d6595-dcf0-48e8-a7bf-db454a751031

@Gustavo Boregio Are you able to help with:

My fb business page got hacked I had to add my IG to a different business page. I was able to connect that FB business page HOWEVER, it doesn't seem like my IG account is able to reconnect even when refreshing the permissions. I need help with this!

I recored a video also: https://www.loom.com/share/24bb0e4d95f046d69a2ba10c1db79b24?sid=685d6595-dcf0-48e8-a7bf-db454a751031


Hi, @Ariana Jay! Open a ticket to Manychat's Support Team at https://help.manychat.com. They will be able to help you with that. 😉

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