Skip to main content
Solved

I have a really old chatbot that i cant see or delete

  • June 18, 2025
  • 5 replies
  • 39 views

AnandD

Hi everyone,

 

I have an old chatbot that is probably 8 years old. I stopped using facebook but i did not delete the chatbot. I have recently decided to use facebook for work purposes and I realised the chatbot is still active. It doesn’t come in my automation list with messenger.

 

Can someone advise me on what to do

Thanks  

Best answer by rodrigo_silvano

@AnandD if the automation is triggered by any message that you received, that means you probably have one default reply automation activated.

 

To check that, go to settings → Messenger channel 

 

If it looks like this image, your automation is not triggered by Manychat (probably from another tool), but if appears the automation’s name means that you found it 😄

 

Let me know if this helps 🙂

5 replies

rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • 1002 replies
  • June 19, 2025

Hey, ​@AnandD 

What do you mean by “an old chatbot with 8 years old”? Do you mean your Manychat account?

According to Manychat Terms of Service (https://manychat.com/legal/tos), after 18 months of inactivity, they can close and delete your data.

 


AnandD
  • Author
  • Up-and-Comer
  • 2 replies
  • June 19, 2025

Thank you for your reply.

 

I don’t know anymore. All I know is if someone messages me on messenger they get an automatic response that I created 8 years ago. I need help or advise on where this automation lives so I can change it


rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • 1002 replies
  • Answer
  • June 19, 2025

@AnandD if the automation is triggered by any message that you received, that means you probably have one default reply automation activated.

 

To check that, go to settings → Messenger channel 

 

If it looks like this image, your automation is not triggered by Manychat (probably from another tool), but if appears the automation’s name means that you found it 😄

 

Let me know if this helps 🙂


AnandD
  • Author
  • Up-and-Comer
  • 2 replies
  • June 19, 2025

I can’t see how to get to this in setting? is this in manychat or facebook@


rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • 1002 replies
  • June 19, 2025

@AnandD this is on Manychat’s side.