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Hi everyone,

 

I have an old chatbot that is probably 8 years old. I stopped using facebook but i did not delete the chatbot. I have recently decided to use facebook for work purposes and I realised the chatbot is still active. It doesn’t come in my automation list with messenger.

 

Can someone advise me on what to do

Thanks  

Hey, ​@AnandD 

What do you mean by “an old chatbot with 8 years old”? Do you mean your Manychat account?

According to Manychat Terms of Service (https://manychat.com/legal/tos), after 18 months of inactivity, they can close and delete your data.

 

Thank you for your reply.

 

I don’t know anymore. All I know is if someone messages me on messenger they get an automatic response that I created 8 years ago. I need help or advise on where this automation lives so I can change it

​@AnandD if the automation is triggered by any message that you received, that means you probably have one default reply automation activated.

 

To check that, go to settings → Messenger channel 

 

If it looks like this image, your automation is not triggered by Manychat (probably from another tool), but if appears the automation’s name means that you found it 😄

 

Let me know if this helps 🙂

I can’t see how to get to this in setting? is this in manychat or facebook@

​@AnandD this is on Manychat’s side.

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