Skip to main content
Question

I'm having trouble subscribing to PRO.

  • August 16, 2026
  • 1 comment
  • 7 views

Gusthavo

I’m having trouble activating a subscription on a new ManyChat account. It says I have a 14-day trial available, but whenever I register a credit card (I’ve tried over 10 cards, including ones from different people and banks), I get the same error message upon finalizing the payment.

I’ve tried all the options suggested by the ManyChat AI: the card limit is high, I’ve cleared my cache, and I even tried using a VPN to sign up from another country. I also created a new account linked to a different Facebook profile and tried subscribing there, but I encountered the same error. I’ve tried using Apple Pay and Google Pay, but nothing works.

I’m at a loss as to what else to do; I even tried adding the AI ​​subscription package to see if removing the trial bonus would allow the subscription to go through, but I still got the same error.

1 reply

cata_rendon
Forum|alt.badge.img+5
  • Community Moderator
  • August 16, 2026

Hi ​@Gusthavo the billing team should be able to help you and check what is going on, you can use this direct link to open a ticket bypassing the agent: https://help.manychat.com/hc/en-us/requests/new?ticket_form_id=11756694468892