Hi, I'm trying to set up automated public replies to Instagram comments (not DMs). My automation triggers correctly (runs are counted), but no replies appear under the posts. I've tested with different accounts, reconnected Instagram, and checked all permissions. Can you help me figure out why public comment replies aren't posting? Is there something specific I need to enable or configure? Thanks!
Solved
I'm trying to set up automated public replies to Instagram comments (not DMs).
Best answer by Fabio Gaulke
Hi,
That's a Meta limitation… Unfortunately, you MUST send something via DM to be able to send a comment response...
+3Hi,
That's a Meta limitation… Unfortunately, you MUST send something via DM to be able to send a comment response...
@fabio.gaulke | @monada.ag
Hi,
That's a Meta limitation… Unfortunately, you MUST send something via DM to be able to send a comment response...
Nothing can do ?
+3Nothing can do ?
No… 🫠
But you can use that to thank your audience, offer something extra or even give something in addition (over delivery). 😉
Ok thx
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.