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Question

I made a tricky "validation loop" but i cant stop it..

  • May 29, 2026
  • 1 comment
  • 3 views
CBA
  • CBA
  • Smooth talker

So i made a validation loop which insists on a specified answer before moving on. It works very well except for one issue.

Once it starts its impossible for me to stop it. Even if i message, pause or start a new automation. the loop will continue untill the valid answer is given. Obviously this can cause a bit of unprofessionalism and frustration.

 

Can anybody perhaps try its and see hw it can be stopped or improved?

(FYI if you want to reproduce the data collection box has a space “ “ which fills the field but will not show to the client.)

 

    1 reply

    Fabio Gaulke
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    • Fabio Gaulke
    • Community Moderator
    • May 29, 2026

    Hey, ​@CBA!

     

    Setting up this kind of validation loop in Manychat can be a bit tricky.

    A very reliable way to make this work without the risk of an endless loop is to use the Data Collection feature:

    • Set the reply type to Multiple Choice.

    • Save the incoming response inside a Custom User Field.

    • Right after the Data Collection step, add a Condition block.

    • Create conditions within that block to check if the Custom User Field contains the exact text defined in each of your Quick Replies.

     

    This setup ensures the automation processes the choices properly and gives you better control over the flow, preventing contacts from getting permanently locked into a loop.

     

    PS: you can also set a “Retry message” if the contact sends something that isn’t selecting a Quick Reply option.

     

    Hope this helps!

     

    @fabio.gaulke | @monada.ag
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