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i need help ?!?!

  • July 4, 2025
  • 1 comment
  • 34 views
Amesary

i need help getting my manychat connected to my facebook ad. anyone can help?!?! can not add manychat as a partner app. 

    1 reply

    Fabio Gaulke
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    • Fabio Gaulke
    • Community Moderator
    • July 4, 2025

    Hi, ​@Amesary!

     

    I suppose you're following the instructions in this help article: https://help.manychat.com/hc/en-us/articles/14281372007196-Facebook-Ads-Trigger

    That should work without issues. But if Manychat isn't displayed as partner app in your Ads Manager, it's probably a problem between Manychat and Meta's integration.

     

    Check also if your channel connections were made via Meta Business Suite (instead of just Instagram/ Facebook account connection).

     

    Refreshing permissions could also help: https://help.manychat.com/hc/en-us/articles/14281464342684-Refresh-permissions

     

    If you have an older account… check also if the settings in your Facebook account are up to date: https://help.manychat.com/hc/en-us/articles/14281438557468-Can-t-connect-Facebook-to-Manychat

     

    Hope this helps!

    @fabio.gaulke | @monada.ag
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