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Question

I tried to connect our Faceboook messenger channel and it created a new account for us.

  • March 11, 2026
  • 1 comment
  • 5 views

LaylaEast136

As titled.

 

I was just simply connecting our account to FB messenger channel. Once I gave permission, ManyChats created a new account for us instead and connected the new account to FB. 

Now I don’t know how to delete the account and our existing account cannot connect to FB because the connection has already been used.

 

Please help!

1 reply

Anuoluwa Owoeye

This happens sometimes with ManyChat when you connect Facebook Messenger using the wrong login session. ManyChat automatically creates a new workspace/account and connects the page to it, which blocks your original account from connecting.

The good news is that it can be fixed. Follow these steps.

Reachout to me on +2348036831280 for those steps.