Hi:
I’ve setup a sequence were the a client send an Instagram DM.
If the message cotains hi, hello, or something like that it replies with a custom message. That works fine.
But sometimes clients don’t even say hi, they just ask some random question, so I create another sequence using If
message doesn't contain hi, or hello… but it doesn’t let me save it.
Is it broken?
What I need to do is to send a message to the cliente regardless of what the client writes first.
Best answer by SumGeniusAI
Hey, you don't need to create a separate sequence for "not hi/hello." What you're looking for is the Default Reply, it's ManyChat's catch-all that triggers when a message doesn't match any of your keyword automations.
Go to Settings → Instagram → Default Reply. Set up your message there. That way, if someone says "hi" they get your keyword automation, and if they say anything else they get your Default Reply. You can set it to fire every time or once every 24 hours per user.
That should solve it without needing negative keyword logic.
Hey, you don't need to create a separate sequence for "not hi/hello." What you're looking for is the Default Reply, it's ManyChat's catch-all that triggers when a message doesn't match any of your keyword automations.
Go to Settings → Instagram → Default Reply. Set up your message there. That way, if someone says "hi" they get your keyword automation, and if they say anything else they get your Default Reply. You can set it to fire every time or once every 24 hours per user.
That should solve it without needing negative keyword logic.
Thank you, this is what I needed!
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