I’ve encountered a situation where I have three different IG Automations set up. When a user triggers more than one Automation at once, only the first Automation is activated. Even if they continue to leave other Automation keywords in the comments afterward, those do not get triggered. I’m not sure what is causing this issue.
Solved
If someone replies with two Automation keywords at the same time, only the first keyword will trigger.
Best answer by cata_rendon
Hi @sunny0731, If what you're trying to do is trigger multiple automations with different keywords from the same Instagram post, I think it won’t work, only the first automation per user per post is allowed. I guess this is a current limitation of ManyChat.
What I would recommend is using a single keyword to trigger the main flow, then asking the user to select their desired option within that flow. Based on their choice, you can route them to the corresponding automation. =)
Hope this helps,
Cata R.
+2Hi @sunny0731, If what you're trying to do is trigger multiple automations with different keywords from the same Instagram post, I think it won’t work, only the first automation per user per post is allowed. I guess this is a current limitation of ManyChat.
What I would recommend is using a single keyword to trigger the main flow, then asking the user to select their desired option within that flow. Based on their choice, you can route them to the corresponding automation. =)
Hope this helps,
Cata R.
Thank u
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