IG ads - user sends a message not triggering my flow.
I am using lead ads then when clients choose “price” the manychat flow should trigger.
When i am sending a message manually, it’s triggering. is the lead ads interfering with the manychat trigger?
Hi,
I had some similar issues using Manychat keyword triggers + Ads in some cases... Couldn't find out what's the cause (no pattern or something that could tell wats wrong with it).
I've started using the "User clicks Instagram/Facebook Ad” and it worked like a charm. 
Here is an article showing how to use it: https://help.manychat.com/hc/en-us/articles/14281321942428-Instagram-Ads-Trigger
Hope this helps… 
Hi,
I had some similar issues using Manychat keyword triggers + Ads in some cases... Couldn't find out what's the cause (no pattern or something that could tell wats wrong with it).
I've started using the "User clicks Instagram/Facebook Ad” and it worked like a charm.
Here is an article showing how to use it: https://help.manychat.com/hc/en-us/articles/14281321942428-Instagram-Ads-Trigger
Hope this helps…
Hi, this is not going to work since I am using lead ads. The instruction says it can be used with engagement ads
Here’s the exact quote:
“1. With the current objectives in Ads Manager, the Instagram ads trigger is only available for Engagement campaigns.”
Hi, this is not going to work since I am using lead ads. The instruction says it can be used with engagement ads
Here’s the exact quote:
“1. With the current objectives in Ads Manager, the Instagram ads trigger is only available for Engagement campaigns.”
That's true…
In this case, I'd suggest you open a ticket to the support team. They are able to investigate it further and (maybe) find a solution to this case…
https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
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