I am a new user and I am trying to collect emails through IG comments. I set it up to ask a simple question as the first step, then go to the email collection requirement - it is telling me to mark as a comment reply- which I thought I did. I have tried through the DM option and the comments option to no avail. what is the proper sequence and under what automation
Question
Ig and email help
+3Hi,
If you use the Comment Trigger for your case, it should be something like this:
- You set your Comment Trigger as you wish.
- An Action with IG Opt-In is a good practice.
- The first message after the triggers MUST be set as "Comment Reply”.
This is due Meta restrictions, and it is only possible to set a text with a button or quick reply.
The contact has to click on the option to start the automation flow. - After the button/ quick reply you can collect e-mails with the Collect Data block.
- After that, you can send more messages, give a link to anything and so on...
This should work fine. 😉
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.