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I am a new user and I am trying to collect emails through IG comments. I set it up to ask a simple question as the first step, then go to the email collection requirement - it is telling me to mark as a comment reply- which I thought I did. I have tried through the DM option and the comments option to no avail. what is the proper sequence and under what automation

Hi, @shanemc225!

 

If you use the Comment Trigger for your case, it should be something like this:

  • You set your Comment Trigger as you wish.
  • An Action with IG Opt-In is a good practice.
  1. The first message after the triggers MUST be set as "Comment Reply”.
    This is due Meta restrictions, and it is only possible to set a text with a button or quick reply.
    The contact has to click on the option to start the automation flow.
  2. After the button/ quick reply you can collect e-mails with the Collect Data block.
  3. After that, you can send more messages, give a link to anything and so on...

 

This should work fine. 😉

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