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Question

IG Automations stop working randomly

  • May 25, 2026
  • 3 comments
  • 28 views
sj13

I have a lot of simple automations set up where people get a message with recipe details when they comment on a post. Things will be running smooth for days but then suddenly the automation stops working. I now have 50+ comments that I have to manually send to.

 

Does this happen because there are too many comments? I tried refreshing the connection, editing the automation, duplicating it, changing the trigger to all posts - nothing works. This is not the first time this has happened. Once the automation stops working it seems like nothing can fix it for that post.

    3 replies

    SumGeniusAI
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    • SumGeniusAI
    • Smooth talker
    • May 25, 2026

    This is a known Meta-side issue right now, not your setup. Comment automations have been firing inconsistently across every platform for weeks because Meta's comment webhook delivery is intermittent. ManyChat has acknowledged it and escalated to Meta, but can't fully fix it on their end until Meta does.

     

    A few things that actually help in the meantime:

    1. If your automation sends a public reply to the comment AND a DM, those are two separate Meta calls. The public-reply one tends to break first and can silently kill the whole flow before the DM ever fires. Try a version that only sends the DM, no public comment reply, and see if it holds up better. This is probably why editing and  duplicating didn't help, the broken public-reply step carried over.

    2. Where you can, use a DM keyword automation instead of a pure comment trigger. DM triggers have been more reliable than comment triggers lately.

    3. Account > Help > Refresh Permissions clears it sometimes.

    For the 50+ that already piled up, most tools have no catch-up so it's manual, unless you're on something that can retroactively scan the post and DM everyone who commented while it was down.

    sj13
    • sj13
    • Author
    • Up-and-comer
    • May 26, 2026

    Unfortunately I don’t think most people will respond to “DM me for the recipe” so DM keyword automation won’t work for my niche,  I can remove the public comment going forward though and see if that helps.

     

    I know I have to manually catch up on the comments, while I am fortunate the have the post go viral I am now having to DM people every few minutes so I’m trying everything to fix this.

    SumGeniusAI
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    • SumGeniusAI
    • Smooth talker
    • May 26, 2026

    Yeah, that’s the unfortunate part. For recipe content the comment trigger is the hook, DM keyword won't replace it, and removing the public reply is the right test so keep that.

     

    The part I'd push back on is the manual catch-up. You shouldn't be stuck DMing 50 people by hand at all. Those missed comments should just backfill automatically once the automation hiccups. That's a solved problem, just not something every tool does.

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