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Question

IG Button does not match Live Chat and doesn't work

  • June 28, 2024
  • 1 reply
  • 26 views

Mara Wolf

I setup an automation for IG that when a specific word is mentioned in comment a trigger is set and they get a message with a button. The user is not receiving a button with the correct text but in the live chat it shows the correct button.

When the user clicks on the mislabeled button it does not take them to the next step in the flow.

I have read all the tutorials and tried the chat with no luck. What am I doing wrong? 

IG Message
Manychat Live

 

Manychat Flow

 

1 reply

Mara Wolf
  • Author
  • Up-and-Comer
  • June 29, 2024

Never mind. I figured out that Manychat doesn’t work on IG for PC but works on android phones.