The button “user clicks an Instagram ad” for the trigger is gone. It’s still present on Facebook, just gone for Instagram. I have automations running for comments and DM’s on IG, so the Manychat<>IG connection is working. I’ve also tried refreshing permissions. Any thoughts?
Best answer by tree7363
Here’s the response I got from the support team in case anyone has this issue in the future:
Since you've connected your Instagram page to Manychat using the new registration flow (introduced after June 14, 2024), which doesn’t require linking to a Facebook page, you have experienced issues with the Instagram Ads trigger due to Meta's lack of support for this feature.
I understand this can be frustrating, and we’re committed to offering the best assistance and alternatives. Here’s a workaround you can use for Instagram Ads:
+3Hi,
I've just checked and mine is showing up as usual.
Try cleaning your browsers cache/cookies (or even using another to access Manychat).
And if this continues… I recommend getting in touch with Manychat's Support Team opening a ticket at https://help.manychat.com/
Here’s the response I got from the support team in case anyone has this issue in the future:
Since you've connected your Instagram page to Manychat using the new registration flow (introduced after June 14, 2024), which doesn’t require linking to a Facebook page, you have experienced issues with the Instagram Ads trigger due to Meta's lack of support for this feature.
I understand this can be frustrating, and we’re committed to offering the best assistance and alternatives. Here’s a workaround you can use for Instagram Ads:
Thank you so much, this saved our campaign!
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