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Instagram automation

  • May 28, 2026
  • 1 comment
  • 4 views

karin.g

I’m new to manychat. I just set up an Instagram automation, but it is not working. I have no idea what’s wrong. Any idea what could be the issue?

1 reply

cata_rendon
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  • Community Moderator
  • May 28, 2026

 

Hi ​@karin.g , welcome to manychat. 


I’m sorry to hear you’re experiencing issues with your new IG Comment Automation — I know how frustrating this can be.

Here are a few things I’d recommend double-checking:

  1. Instagram permissions A quick fix that often helps is refreshing your Instagram permissions in ManyChat.
    You can do this by going to your ManyChat account and clicking Help → Refresh Permissions.
  2. Follow the official IG automation troubleshooting guide
    This step-by-step guide covers several edge cases that can cause comment automations to stop firing and is very helpful for diagnosing issues like this:
    https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
  3. Check for platform-wide issues
    Sometimes this is related to a temporary issue on Instagram or ManyChat’s side. You can check the current system status here:
    https://status.manychat.com/
  4. One-time trigger behavior
    Just as a reminder, Instagram comment automations only trigger once per user per post. If the same user commented again, the automation would not fire a second time.

Hopefully one of these points helps you pinpoint the issue

Cheers,
Cata Rendon