Instagram Automation DM Not Working

Hello ​@derek1508 ,
I don’t see any issues with your automation — it appears to be set up correctly. When you type the phrase "Baby Nutrition," it should trigger the automation.
Please make sure you haven’t exceeded the limits of the free plan, which allows up to 1,000 subscribed contacts and only 3 active keywords.
If you're within the limits, try refreshing your account permissions. To do this: click on Settings > select the Instagram channel > then click Refresh Permissions.

I’m also sharing a Manychat article that lists other common issues with Instagram automations. If none of the solutions above work, it might help to review the points in the article:
https://help.manychat.com/hc/pt-br/articles/14281308423452-Solu%C3%A7%C3%A3o-de-problemas-de-automa%C3%A7%C3%A3o-do-Instagram

Hi ​@derek1508 did Rogerio’s suggestion solve your issue? 

I have the same problem….but i’m PRO editor! All setted up correctly but when i type single keyword it run corrrectly if i use the keyword into a phrase it is not working…..i setted the condition IF MESSAGE CONTAINS, but it don’t recognize keywords i type into the instagram message.

Hi Raquel, no i have the same problem...never solved

Hello ​@Luke ,
You are already using a more flexible option, which is “Message contains.” It works as follows: for example, if the keyword is set as “Hello” and someone sends the message “Hello, please send me more information,” the automated message will still be triggered.

However, if you set the trigger as something like “I want to buy,” and the contact only types part of it, such as “I will buy,” the automation will not be sent, because it requires the exact term “I want to buy” to work.

The best approach is to add variations, including possible misspellings in the triggers, anticipating mistakes that the user may type.
In this Manychat help article, you can better understand how keywords work:
https://help.manychat.com/hc/en-us/articles/14281211785884-How-to-use-Keywords-Trigger-in-Manychat#h_01JDSVYG6SP6HKB564DEY3BPZA

If you have already confirmed that it is really not working, you can try updating the permissions by going to “Settings > click on the Instagram channel > click on the ‘Update permissions’ button.”

And if it still doesn’t work, you can contact the Manychat support team so they can check what is happening. At the end of the article I shared above, you will find a link to contact support.

Hi regerioaeaujo, i setted for example “luke” as keyword…..if i sent mssage “Hi i’m luke, nicee to meet you” the trigger not start…...if i sent only “luke” the trigged start…...why? I setted message contains….not exact match!

Based on your description, it should be working. You can try deleting the trigger and activating it again. If it still does not work, I recommend contacting the Manychat support team so they can check why it is not working on your account.

​@rogerioaraujo Hi long time no write! i Still have the same problem….actually i delete and activate the trigger again but it is not working…..i’m getting mad on it, i think there is some technical issue about manychat. I need to track keyword on different workflow but it not working. I have only an automation that track keywords correctly, i setted up the new workflow as the one working but the new one is not tracking keywords. Can you help me?

Hello ​@Luke ,
Please try updating your Instagram permissions and test again. To do this, click on Settings, then Instagram, and select Update Permissions, as shown in the screenshot below:
 

There are also some additional checks you can do to fix automation errors. I’m sharing a link to a Manychat help article with detailed steps:
https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

If, after these checks, the trigger still does not start the automation, please submit a request to the Manychat support team for further assistance. At the end of the article I shared, you will find a link to contact support if needed.