I am unable to create an IG automation. Never had a problem with the feature before but I am getting the message, "Couldn't create automation. Try again later". I've been trying for hours, signed out, signed back in, redid the whole automation - nothing has worked so now I have to manually send links to those commenting on my IG reel! Any ideas?? Thanks!
Solved
Instagram Automation Error
Best answer by Reclaim Your Health
I used the New Automation, Start from Scratch option and that worked - thank you!
+5Hi
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I am not able to create new automations and some of mine aren’t sending. I’ve tried everything. Very frustrated as I rely heavily on this service and pay for Pro.
It is not resolved. I am still having issues. Reconnected everything. Still not working.
the same problem
+3
There is an official status update regarding this exact issue (https://status.manychat.com/cmpmq6f3o0dhvnrm0y76x6gxc). Manychat is currently investigating a bug where publishing a quick Automation with a Comment Trigger connected to a specific Post or Reel causes a "Couldn't create Automation" error message to pop up.
While the team works on a definitive fix, there are two workarounds you can use right now to bypass this:
-
Switch the trigger settings from a specific post to "Any post or reel".
-
In the Automations tab, follow this path: "+ New Automation" -> "+ Start From Scratch" -> "Start from a blank canvas" -> "+ New Trigger" -> select the "User comments on your Post or Reel" Trigger. From there, you can choose the "Specific Post or Reel" option without experiencing the issue.
If the workarounds do not work for you, it will be necessary to open a ticket with the Manychat support team: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
Hope this helps! 🙌
+5
There is an official status update regarding this exact issue (https://status.manychat.com/cmpmq6f3o0dhvnrm0y76x6gxc). Manychat is currently investigating a bug where publishing a quick Automation with a Comment Trigger connected to a specific Post or Reel causes a "Couldn't create Automation" error message to pop up.
While the team works on a definitive fix, there are two workarounds you can use right now to bypass this:
-
Switch the trigger settings from a specific post to "Any post or reel".
-
In the Automations tab, follow this path: "+ New Automation" -> "+ Start From Scratch" -> "Start from a blank canvas" -> "+ New Trigger" -> select the "User comments on your Post or Reel" Trigger. From there, you can choose the "Specific Post or Reel" option without experiencing the issue.
If the workarounds do not work for you, it will be necessary to open a ticket with the Manychat support team: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
Hope this helps! 🙌
Thanks
In theory the failure has been already solved. 🙃
I used the New Automation, Start from Scratch option and that worked - thank you!
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