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Instagram automation not working

  • March 23, 2024
  • 15 replies
  • 1701 views
laurenelyce

My instagram automations (sending a DM to someone that comments with a keyword) have all stopped working. 

Only a small fraction of people that comment the keyword from any of my automations are getting the DM. I can see in the comments only a handful out of a hundred are getting the automated comment back and the DM - the rest of the people using the exact same keyword aren’t getting the comment response or DM. 

I’ve tried messaging with someone from MC support and they keep sending me the same instructions to refresh permissions - which I do - and nothing seems to be working. 

Does anyone have any suggestions on how to fix this?

thanks!

 

      15 replies

      Digitalmateus
      Forum|alt.badge.img+1
      • Digitalmateus
      • Message Musketeer
      • March 23, 2024

      it’s the first time? have it worked well before? 

      Matt Nunes - Manychat Agency Partner
        laurenelyce
        • laurenelyce
        • Author
        • Up-and-Comer
        • March 23, 2024

        Yeah this is the first time. All day today same issue. I’ve used manychat and the same type of automation since last summer and it’s worked all of this time. 

          Digitalmateus
          Forum|alt.badge.img+1
          • Digitalmateus
          • Message Musketeer
          • March 23, 2024

          Well. Refresh permissions is always the best thing to do. If you are familiar with you facebook settings, it will be nice to take a look there as well. 
           

          if you don’t mind, send me a link of your automation to test it 

          Matt Nunes - Manychat Agency Partner
          jrpower
          • jrpower
          • Up-and-Comer
          • March 25, 2024

          having the exact same issue. Was working find for 4-6 months and now it just doesnt work. Did you find a solution?

           

          Minname
          • Minname
          • Up-and-Comer
          • May 30, 2024

          Did you solve this? I have the same problem. Help! All just stopped. 

           

          Thank you!

          C

          Hello, same problem for me: I can’t see anymore comments when people use the word “link”, that is to say nearly all my comments…

           

          I have deleted everything, I have deleted automation and even my manychat account, but the problem remains.

           

          The only solution I see is to delete my instagram account and make another one (and speak about manychat on my other 330k followers account to explain people to never install this $ù$#ing app)

          Fabio Gaulke
          Forum|alt.badge.img+3
          • Fabio Gaulke
          • Manychat Community Moderator
          • July 16, 2024

          Hi folks! Try this...

          Right after the triggers, insert an Action with the "Instagram Opt-In”.
           

          @fabio.gaulke | @monada.ag
          jennifermoona

          Hi folks! Try this...

          Right after the triggers, insert an Action with the "Instagram Opt-In”.
           

          Hi, I saw this feature but didn’t find out how it works. Can you explain it please!

          regi
          • regi
          • Up-and-Comer
          • August 3, 2024

          First time doing automations and they didn't work. I spent a few hours trying to figure it out. I created 3 different automations for the same reel. Is there anyone that can assist?

            Jannina Emila

            I have this same issue. Automations that I have set up months ago suddenly stopped working so I know the problem is not in my setup. So frustrating anyone knows what’s going on? 

            tejasagja
            • tejasagja
            • Message Musketeer
            • August 5, 2024

            Try removing your page and then add it once again, make sure it’ll delete all the contacts, so backup them if it’s imp for you! @laurenelyce @jrpower @Minname @Christelle017 @fgaulke @jennifermoona @regi @Jannina Emila 

            ritikverma
            • ritikverma
            • Up-and-Comer
            • September 14, 2024

            Facing the same issue, refreshed permissions, removed and added back the account, add “Opt-In” trigger too but nothing seems to be working.

            ssahanyagci
            • ssahanyagci
            • Up-and-Comer
            • September 5, 2025

            Is there any one who solved this problem?

            thesonofkrypton

            I find it quite interesting that this same issue is happening to all of us who have had automations that worked well for months but suddenly in the last 2-3 days stopped activating when triggered, implying a backend Manychat API problem...yet Manychat refuses to officially step in and let us know that there is even a problem and they are working on it.

            Come on MC, you have to do better

            MatthewNorrr
            • MatthewNorrr
            • Up-and-Comer
            • September 6, 2025

            I find it quite interesting that this same issue is happening to all of us who have had automations that worked well for months but suddenly in the last 2-3 days stopped activating when triggered, implying a backend Manychat API problem...yet Manychat refuses to officially step in and let us know that there is even a problem and they are working on it.

            Come on MC, you have to do better

            Also Your DM’s stopped working but comments work?? I guess that is a global problem with meta api and not MC :”

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