My instagram automations (sending a DM to someone that comments with a keyword) have all stopped working.
Only a small fraction of people that comment the keyword from any of my automations are getting the DM. I can see in the comments only a handful out of a hundred are getting the automated comment back and the DM - the rest of the people using the exact same keyword aren’t getting the comment response or DM.
I’ve tried messaging with someone from MC support and they keep sending me the same instructions to refresh permissions - which I do - and nothing seems to be working.
Does anyone have any suggestions on how to fix this?
thanks!