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Question

INSTAGRAM AUTOMATION NOT WORKING

  • March 4, 2026
  • 1 comment
  • 5 views
matthieu

All of my automation on both my account aren’t working anymore for 3 days.

I’m desperate for help from Manychat, but…. it’s not really fast.

Since I tried “say hi to news follower” every thing stop.

It was working very well for the last 2 year.

But now, it’s over, I tried everything recommande by the AI Chat bot, stuff ask with the 2 emails from ticket, but that’s all….

Any idea ? 

When I tried the routing message in Business Facebook, I got this error message.

 

 

 

 

I tried of course to disconnect Manychat, reconnect, refresh everything, with no result...

    1 reply

    cata_rendon
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    • cata_rendon
    • Community Moderator
    • March 4, 2026

    Hi ​@matthieu 
    I’m sorry to hear you’re experiencing issues with your IG automation — I know how frustrating this can be 😓.

    While support gets back to you, here are a few things I’d recommend double-checking in the mean time:

    1. Instagram permissions
      You already mentioned you refreshed permissions, which is usually a quick fix, but since it didn’t work in your case, we can rule that out for now.
    2. Follow the official IG automation troubleshooting guide
      This step-by-step guide covers several edge cases that can cause comment automations to stop firing and is very helpful for diagnosing issues like this:
      https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
    3. Check for platform-wide issues
      Sometimes this is related to a temporary issue on Instagram or ManyChat’s side. You can check the current system status here:
      https://status.manychat.com/
    4. One-time trigger behavior
      Just as a reminder, Instagram comment automations only trigger once per user per post. If the same user commented again, the automation would not fire a second time.

    Hopefully one of these points helps you pinpoint the issue while waiting for support.

    Cheers,
    Catalina Rendon

    https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
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