Hi everyone 👋🏼
I’ve been using Manychat for several years and suddenly ran into a strange issue this week.
I have an automation set up where anyone who comments a specific keyword on a specific Instagram post should receive a DM with a link. It used to work perfectly — but now it only works on Facebook, not on Instagram.
Here’s what I’ve already checked and tried:
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I’ve refreshed permissions (both in Manychat and Meta Business).
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My IG account is a professional (business) account.
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I’ve gone through all settings on both Instagram and Manychat and refreshed everything that can be refreshed.
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I even deleted my old automation (which worked great for months) and created a new one for a specific post — but it still doesn’t trigger.
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I also tested with new users, tried DMs, Story replies, and sending the keyword manually — nothing works.
Interestingly, I’ve had two clients experience the same issue last month: Manychat suddenly stopped working on Instagram for them too.
Has anyone else experienced this recently?
Could there be a temporary API or permission issue on Meta’s end that affects IG automations?
Any insights or fixes would be super appreciated! 🩷✨
Thanks in advance,
Sarah
