I set up an automation where, when someone commented a specific word on my post, they’d get a DM. It worked the first time I used it, but even though it’s still live, it doesn’t work anymore. What should I do?
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Hey
So if you already commented and you comment again, it won’t trigger.
Are you testing with the same user, or different users?
Hey
So if you already commented and you comment again, it won’t trigger.
Are you testing with the same user, or different users?
Three different accounts commented. None of them received any DM or response to their comment, even though the first time I implemented this automation, it worked when someone commented.
Got it
So start by refreshing permissions, that solves 95% of issues.
If it still fails and you don’t have any weird conditions or logic that may be blocking it, contact support here:
https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
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