Hi group!
We’ve been using ManyChat with Instagram for 1 month to automatically send links via DM when users comment on our posts, reels, or stories.
Everything was working perfectly, but suddenly all automations stopped working.
I already tried refreshing permissions twice, reconnecting Instagram and Facebook, and following all troubleshooting recommendations from the documentation and internal help tools, but nothing has worked so far.
I’ve also seen other users reporting the exact same issue on the forums, but I still haven’t found a real solution.
One thing that confuses me is the contact limit. Our posts regularly reach more than 1,000 people per post, so the Pro plan limit doesn’t really make sense for our use case. Even if we upgraded to a higher plan, we could easily reach 8,000 contacts in just a few posts. Are we supposed to constantly delete contacts to keep automations working?
At this point, I’m not even sure whether this is a permissions issue, a platform bug, or a contact-limit problem.
We’re losing leads despite being paying customers, and we still haven’t received a response from support.
Has anyone here actually solved this issue? Any advice would be greatly appreciated.
